Culture Shock

The two most difficult tasks I have faced in 24 years of military service are easy to define: The first was enlisting, the greater has been retiring. Basic Training and Advanced Individual Training represented one of the largest culture shocks I’d registered. Prior, I spent 20 years developing opinions, experiences, and somewhat of a personality, and in the span of 24 hours, I quickly learned little of it applied to what I’d got myself into. After my system recovered from fight-or-flight and adapted to my new world, I kicked into learning mode. In short order I identified allies, noted pitfalls, and established a rhythm. By week four I was running the show.



Having been through approximately five trainee platoon guides in a matter of days, my strategy of staying quiet and out of sight failed and I found myself before 63 fellow trainees staring back at me for their next order. Something clicked, I found the voice in my gut instead of my cracking throat and commanded the formation through the remainder of the day, certain my time was short. The next thing I remember was graduating as honor platoon and our drill sergeants had seemingly forgotten to fire me. It felt unwise at this point to remind them. The challenge of leadership had turned out quite simple: just be ready before everyone else, eat after everyone else, and ensure they have preparation and resources to succeed. I studied the next day’s training from the “Smart Book,” asked for guidance from our drill sergeants, and responded to the needs of my platoon as if they were a part of my own body. When they hurt, I hurt. When they were tired, I was beyond tired.

Over the next 24 years I would live by these same three tenets of leadership… plus three more I’d picked up for general military success: get a haircut, be on time, and keep your hands to yourself. In other words, just “do the right thing.

I came to Elevait to focus on my technical skills, to further develop my abilities to wrangle and structure big data and operationalize it. Data is useless if it doesn’t inform a decision, and much like in the military, business decisions must occur quickly and predicated on accurate information.

What I found was a situation quite different than expected, a small group of guys (including myself), somewhat wondering what we’d got ourselves into and looking for direction. It felt like Basic Training all over again. Once more, something clicked… Standing up as IT Department Manager at Elevait Solutions has been yet another culture shock, and yet another rewarding experience of leadership. It really just comes down to the people.

I’ll tell you a secret, leading people is an act of selfishness, not selflessness. I gain great value from the team’s collective progress. The veterans I get to lead, mentor, and roast in our morning standups deserve outstanding leadership after giving up so much of themselves for so long. For some, this is their first experience in the sector of “real jobs,” having joined the military right from high school. For others, this experience represents a transition from a culture they’ve lived in their entire adult lives.

So how do I, also having no real experience in the private sector, lead them through it? The same way I’ve done it the last two decades, by placing their needs above my own, feeling their fears and anxieties with them, providing them with resources and removing barriers to success. In so doing, I reap the emotional reward of their accomplishments. Their success is my success. To be fair, I told you leadership was selfish.

Of course, it’s not all puppies and rainbows. We’ve experienced setbacks and found ourselves discouraged by our failures, but we are a team and will move forward together.

Skillbridge has been more than just a foot in the door, it’s a whole damn hallway lined with purpose, mentorship, and opportunity. We simply must kick down the doors one at a time. Yes, I’ve spent more time interviewing talent, seeking mentors, and writing evals than scraping and structuring data. However, each action I take for my team benefits me as well. I’m learning the organization’s vision and structure, developing a perspective on my department’s enabling role, and building relationships and collaborations which will hopefully endure beyond my last day here. Most of all, I’m finding my place in an increasingly larger space, and it’s turning out to be more than just a technician.

A big part of this transition has been humility. I’d been quite successful as a soldier, becoming the senior operations non-commissioned officer for the largest medical division in the military, and gaining the professional trust and respect of the Soldiers within, and the officers we worked for. I can’t count the number of times I’d been asked to “hold court” by either, to share my experience and lessons learned over the years. I can tell you right now, I may not have stature in the private sector IT space, but I’ll get there the way I did in the Army, by remaining humble and learning at every opportunity.

This year, Memorial Day came in for a harder landing than I’m used to. It dawned on me I wasn’t just mourning the friends I’d lost. I’ve been wrestling with something deeper; I’ve been mourning the close of my career and the sum of its meaning. It’s who I’ve been for nearly a quarter century, more than half my life. Walking away from the Army sometimes feels like I’m giving up on the principles my friends died for. It’s tough to reconcile.

I’d spent a long time resisting the Army and not letting it take over who I am. I’ve always declared a “no hooah zone” in my presence, I don’t have a .01 buzz cut, and I try not to “knife hand” my kids… “try” being the operative word. That being said, I’d been foolish in overlooking just how much my identity has been affected by the military and the emotion in letting it go. Combined with the anxiety of not knowing what the future holds, the challenge of securing an income, and my responsibility to be an emotionally present husband/father, I have really been struggling with this change.

If you’re having trouble with the transition out of the military, you’re not alone, and please don’t be afraid to ask for help. Lean on your mentors, your family, and your fellow vets who’ve done this before. Dig deep, find some humility, and ask for help. People are busy, but it’s been my experience they appreciate this monumental change. They will help, but only if you ask.

The prospect of post-military life had me feeling like a Second Lieutenant negotiating with the supernatural, hoping their compass would point them anywhere useful. Veteran-focused firms like Elevait, through the Skillbridge program, provide an opportunity to channel uncertainty into action, working with others to build value, and carry our flag forward. Each day I gain new skills, grow my network, and relax just a little more about the prospects of life outside the formations I’d grown up in. It helps I get to do it surrounded by fellow transitioning veterans who share those challenges, fears, and goals with me. I’ve found the perfect amalgam of private sector experience augmented by military-esque teamwork and support.

 

The past two weeks have been a whirlwind of learning and growth. We met with two industry mentors, one I’ve known since high school and another who led our team through a crash course in Amazon Web Services. We had an hour of cyber security trends and career advice with focused Q&A in the first, followed by the guidance of the second to create our first EC2 instance with a security shell, install python, and publish our first website. “Hello world.”

Nick, one of the other interns who’d been with me from the onset and whose commitment to group learning led me to appointing him team leader in the following weeks, had come to me for his first 30-day performance review. Of course, what should have been 30 minutes nearly doubled in time over two separate sessions because we kept nerding out over our collective lessons learned and plans for the future of the department. Turns out time is linear and doesn’t care much about the fun you’re having. Watching him step up to lead his team has been incredibly rewarding. I truly believe he will go far and accomplish great things and selfishly look forward to sharing the joy of his success.

Despite the challenges, these guys are thriving. Their projects are progressing, with setbacks of course, but progress can be seen. I’m beginning to suspect veteran transition firms, much like leaders, are secretly selfish in their motivations, because working with this team has been transformative.

 

Each day at Elevait is a day closer to our eventual pivot to the private sector. The realization comes this month as I begin preparing for our first Skillbridge Intern to depart. At this point, I lost Adeoye in June, followed by D’Mario, Nick, Montier, Chris, and Joe – all in July. For a department just hitting our stride, we’ve seen a lot of talent head out the door, hitting us both as a business risk and a personal loss.

In the military we break things, and sometimes people, in service to a higher cause. Through this purpose we also create something most never get to experience for themselves, a focused team built on loyalty and trust. Sure, these teams are created only through the diamond-forming pressure of trauma-bonding, but we are stronger for it. These connections are not something I can just clock out from. I genuinely care for these men and women and hope the void they leave in our team will be filled with pride in their future success.

Leadership is hard, as it should be.

I’ll say it again, the two most difficult tasks I faced in the military have been joining and leaving. Elevait has helped me see I have purpose and value in the private sector. Skillbridge is the safety net providing the security and time to explore said purpose and value. I encourage everyone out there to take full advantage of your Skillbridge opportunity. I cannot overstate how meaningful this experience has been in the transition from military life. I am sincerely grateful for the opportunity and wish all my team here at Elevait, and all my fellow veterans looking for their next challenge, the very best in their lives and careers after military service.

“This We’ll Defend.”